FAQ

Welcome to our website. To help you better understand the shopping process and our services, we have compiled the following frequently asked questions for your reference.

Special Notice
Due to sustained operating losses, we have decided to clear out our existing dining table inventory at prices below cost. This event aims to sell off remaining stock; therefore, quantities are limited, and items are available only while supplies last. Thank you for your understanding and support regarding this clearance sale.

1. Why are the prices so low?
As we are conducting a clearance sale at a loss to quickly sell off existing inventory, some items are being offered at prices significantly lower than our standard rates. Quantities are limited, and items are available only while supplies last.

2. Are the products brand new?
Yes, all dining tables offered for sale are brand new. They undergo standard inspections prior to shipment to ensure they meet our quality standards.

3. Will items be restocked once sold out?
This is an inventory clearance sale; most items will not be restocked once sold out. Please refer to the real-time stock status displayed on the website.

4. How do I choose the right dining table size?
You can view the dimensions, materials, and product descriptions on the product detail page to select a table that suits your home space and usage needs. If you have any questions, please feel free to contact customer service for advice.

5. How soon is an order processed after placement?
Once payment is successfully completed, we will process the order as quickly as possible according to our standard procedures and arrange for shipment once processing is complete.

6. Can I modify or cancel my order?
If the order has not yet entered the shipping process, please contact customer service as soon as possible to request a modification or cancellation. If the order has already entered the shipping stage, modification or cancellation may not be possible; please refer to the actual status of the order.

7. What payment methods are accepted?
We accept the payment methods listed on the checkout page; available payment channels will be displayed during the payment process.

8. What should I do if the product is damaged during shipping?
If you receive a product with severely damaged packaging or damage caused during transit, please take photos to document the issue and contact us immediately. We will assist you in resolving the matter.

9. Can I request a return or refund?
Items that meet our return policy criteria are eligible for return or refund requests within the specified timeframe. Products must remain in a condition that meets return requirements, and the return process must be followed.

10. Why might the actual product color differ slightly?
Due to variations in lighting, monitor settings, and display performance across different devices, the actual product color may differ slightly from the images; this is normal, and the actual product should be considered the standard.